From the field to
your kitchen door.
Seven considered steps, engineered to remove every surprise between our buyers and your service. Here's exactly how a case gets from a farm to your pass.
Nothing left to chance.
Every process is documented, measured and reviewed monthly by our operations board. It's the reason our on-time rate keeps climbing while our customer count doubles.
- 01
Sourcing
Our buying team travels to growers, bakers, butchers and mills to hand-select each range. Every supplier is SALSA or BRCGS audited before a single case ships.
Suppliers audited on food safety, provenance, welfare and reliability annually. - 02
Quality control
Every inbound pallet is checked at goods-in — temperature, packaging integrity, batch traceability, sensory sample. Fails are rejected on the dock, not passed on.
0.4% reject rate at goods-in. Sensory panel meets twice weekly. - 03
Cold storage
12,000 pallet positions across chilled (+2 to +4°C), frozen (–22°C) and ambient environments. Continuous temperature logging with alarms to on-call engineers.
SALSA-certified national cold-chain, 24/7 monitored. - 04
Order intake
Order by portal, EDI, WhatsApp or a phone call. Your account manager reviews every order for pack sizes, allergen swaps and promotional stock before it locks in.
Order cut-off 6pm for next-day. Live stock visible to your team. - 05
Pick & pack
Voice-directed picking with barcode verification on every line. Chilled and frozen are packed last, on ice, in insulated liners for last-mile temperature holding.
99.6% pick accuracy across 3.4M cases picked last year. - 06
Delivery
Multi-temp vehicles with rear-mounted refrigeration and load-cell temperature loggers. Live tracking, ETA texts and photo proof-of-delivery on every drop.
96.4% on-time rate. Twice-daily central-London windows. - 07
Aftercare
One click to raise a credit, a swap, or a top-up. Your account manager reviews performance and next-week forecasting with your team on a monthly cadence.
Average credit resolution: 4 hours. NPS: 68.
Promises we put in writing.
Ready to see the process in action?
Book a walk-through of our national cold-store, or open a trade account in under 5 minutes.
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